Claim · Expert assessment · Repair

A collision involving your truck: what is really at stake

After an accident, what matters most is decided not at the time of the repair but at the time of the estimate: anything that is not recorded, described and defended in front of the expert will never be paid. A sloppy quote costs the operator more than a badly repaired impact.

Trucks and vansExpert received on siteDocumented estimateAll of Île-de-FranceFile followed through to agreement
Itemised quote before work · expert assessment carried out at the workshop
Irina, insurance claims handler at LNVI, at her desk, hand on a file
Irina, your single point of contact, from the expert assessment to getting you back on the road
01

The file starts with evidence, not with the quote

As soon as the vehicle arrives, its condition is recorded and photographed: the impact zone, but also everything the impact caused further along — a side member that took the blow, a door that no longer closes, a distorted axle, a torn-off light, a detached body. These are the items that disappear from quick quotes and are then left to the customer to pay for.

The estimate is then itemised line by line, supported by standard labour times. A single figure cannot be defended; an item that is described, justified and photographed can.

Systematically recorded

  • Impact zone and consequential damage
  • Structure, side members and cross members
  • Openings, closures and sealing
  • Lighting and wiring harnesses
  • Suspension links and geometry
  • Safety components
02

The expert is received at the workshop, in front of the vehicle

An expert assessment is decided in front of the dismantled part, not over the phone. We receive the expert on site, show them what was recorded, and defend each item technically. When additional work appears during dismantling, it is covered by an update to the assessment report — not a silent addition to the invoice.

We also claim what assessments most often overlook: the road test after repair, the geometry check when an axle has been hit, and paint materials.

03

A structural repair is either done properly or not done

On a truck, a chassis, a cross member or a body pillar is not straightened approximately: the return to dimensions is checked. We weld, reinforce and restore dimensions in the workshop, and we refuse cosmetic repairs that make a vehicle look good and be dangerous.

When a repair cannot be technically defended, we say so — even when it costs us the job. A vehicle that leaves must be a vehicle that holds the road.

In the workshop

  • Chassis welding and reinforcements
  • Controlled return to dimensions
  • Panel beating and panels
  • Paint and blending
  • Corrosion protection
  • Road test and final inspection
04

Meanwhile, your operations carry on

We know what an immobilised vehicle means on an insurance file: weeks if nobody pushes. We chase the expert, we document, and we keep the operator informed of the real status — progress can be viewed online via the repair tracking.

The vehicle only leaves after a road test and final inspection.

Frequently asked questions

What operators ask us

Do you receive the insurer's expert at the workshop?

Yes, systematically. The assessment takes place in front of the vehicle, with the dismantled parts and the photographic record to hand, and we defend each item technically.

What happens if damage appears during dismantling?

It is subject to an additional estimate and an update of the expert assessment report before it is carried out. Nothing is silently added to the invoice.

Do you repair chassis and distorted structures?

Yes: welding, reinforcements and controlled return to dimensions. When a repair cannot be technically defended, we say so instead of disguising the damage.

Do you work on vans as well as trucks?

Yes, from panel vans and 20 m³ box vans up to tractor units, rigid trucks, trailers and semi-trailers.

Which areas can customers come from?

From all over Île-de-France. For an accident claim, proximity matters less than the capability of the workshop: our customers come from Paris, Hauts-de-Seine, Val-d'Oise and Seine-et-Marne for this reason.

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They trust us with their vehicles
Nicollin
Saint-Gobain
Suez
Cogepart
French Ministry of the Armed Forces
UPS
Demeco
Paris Terres d’Envol
Drancy Town Hall
Bobigny Town Hall
What our customers say
“

We have been working with this garage for years, and there has never been the slightest problem. Very professional team, top notch!

Hugues K.
“

A team at your service. Quality work in record time. Deadlines are always perfectly met.

Pascal M.
“

Exactly the kind of partner we needed. The service is very fast and lives up to our requirements.

Valérie G.