We have built our own tools — workshop time clock, ticket tracking, internal CRM and intelligent assistants — to trace our vehicles and follow the requests we receive. Technology in the service of a workshop trade.
In the truck and van industry, getting a quick answer is not always easy. At LNVI, we chose the opposite: an intelligent response system in which our AI assistants support our teams, day and night. Your request is acknowledged, routed and followed up — from the moment it is received, including outside workshop hours.
Seven specialised assistants support our technicians and our back office — to prepare, quote, follow up and reply, with method and without losing track of files.
🔧Diagnosis, fault conclusion, workshop safety. Cross-checks complaint, fault codes and history to pin down the cause rather than stopping at "to be checked".
💡Part identification and cross-referencing, quotes at the right price, controlled margin. The right reference, fitted to the right vehicle.
📩E-mails, quotes, file follow-up, legal and insurance. Every exchange traced and followed, to keep track of your files.
⚡Executive assistant: she orchestrates the files, monitors their progress and makes sure each request is routed to the right place.
💜Website, Google search ranking and LinkedIn: she makes the workshop known and measures what really brings customers to us.
✉️She reads every incoming e-mail, files it in the right folder and prepares the reply. No request goes unanswered.
💶Accounting, cash management, payment reminders and supplier invoices. Every invoice reconciled, every due date tracked.
We develop our own software to control every step — from the vehicle's arrival to its return.
Attendance and time spent tracked in real time, workstation by workstation. A reliable basis for monitoring lead times and fair invoicing.
Every request — appointment, part, question — becomes a traced ticket, assigned to the right person and followed through to closure.
The history of every vehicle and every customer, kept over the long term. A documented file to avoid doing the same work twice.
You follow the progress of your repair in one click, 24/7, and receive the report and photos by e-mail. Without having to come in.
Our in-house production chain: documented diagnosis (Kensho), continuous improvement (Kaizen), exit inspection at the end of the workshop process. See the method →
Our intelligent assistants route and pre-process requests continuously, for a responsive service.
Approved multi-brand workshop at 116 avenue Aristide Briand, 93150 Le Blanc-Mesnil (Seine-Saint-Denis). Truck repair and van maintenance for businesses in Paris and throughout the Île-de-France region: Seine-Saint-Denis, Hauts-de-Seine, Val-de-Marne, Val-d'Oise and northern Seine-et-Marne. At the gates of Paris via the A1 and A3, right next to the Roissy CDG logistics zone.
